Help

YOUR ACCOUNT

How can I check out?

Click on the ‘MY CART ' link at the top of any page to begin the process and follow the prompts for checkout.

How can I be certain that my order has been received??

Upon completion of your order, Alton Sports in Motion will send you an order confirmation e-mail specifying the products and quantities ordered, shipping and sales taxes (if applicable), and shipping address to your designated email address. Please note that this can only occur if the email address you submitted upon registration is still active.

You can update your existing ship-to address specific to this order once you are in the shopping cart.

Can I change my online order? ?

If you need to make a change to an existing online order after submittal, please contact Alton Sports in Motion Customer Service by phone (toll-free US 1-855-258-6677 and Brazil 11- 2626-6659 as soon as possible. Although we will try our best to accommodate your change, Alton Sports in Motion cannot guarantee that the order change can occur once it is submitted. Please include your order number and customer number (if known). There may be a slight delay between your online order submission and the download to our order processing system; therefore, it is vital that you have all the necessary information available for one of our Customer Service Representatives.

SHIPPING & DELIVERY

What are my shipping options?

Information about Alton Sports in Motion s shipping policies can be found here.

Where can I find a shipping rate chart??

You can see Alton Sports in Motion 's shipping rate chart on this page

Why has my order been delayed??

Shipping delays may occur during busy holidays or in the spring, the beginning of Tennis season. We will do our best to accommodate last-minute and expedited orders placed during these times. In general, online orders ship within 24 hours upon submittal. "Next Day Air" and "2-Day Air" deliveries are based on when orders leave Alton Sports in Motion . Orders must be placed by 9 a.m. (EST) Monday-Friday in order to be eligible for that day's "Next-Day Air" or "2-Day Air" shipments. If you are specifying expedited shipping requests over the weekend, please note that an order placed over the weekend will not be shipped until Monday evening.

Where is my order being shipped from??

The majority of orders are processed and shipped from our headquarters in Miami Beach, Florida. Please keep that in mind when you decide your delivery method (i.e., an overnight shipment to Miami will not get there much faster than a standard ground delivery). Also, on occasion, we ship items or entire orders from our retail store locations. Shipments from our retail stores cannot be expedited and may add a day or two to the delivery time.

All South Florida and Orlando area are served by 2 day FEDEX Ground Service.

RETURNS

What is your return policy?

Information about Alton Sports return policy can be found on our (Returns Policy ).

How do I return merchandise??

Products may be returned to any Alton Sports in Motion store. If you choose to return your order via postal mail we encourage you to re-use your original shipping carton. Please follow the instructions on the back of your packing slip, note the reason for your return and enclose the slip in the shipping carton. If you do not have your packing slip, please include a separate piece of paper containing your printed name and address, the order number and the reason for the return or exchange. Please make sure to wrap the package securely and send it to the following address:

Alton Sports in Motion

ATTN: Returns Dept.

1448 Alton Road

Miami Beach FL 33139

ALTON SPORTS IN MOTION SERVICES / POLICIES

Low Price Guarantee

Alton Sports in Motion will match a published price on any identical, in-stock item from a competing website. This policy does not extend to promotional giveaways or special and limited offers. All you have to do is show us the lower price within 30 days after purchasing the product from us and we'll refund the difference with a credit to your account.

Satisfaction Guarantee

Alton Sports in Motion is committed to providing products of high quality and value, and we back this commitment with a satisfaction guarantee. If you purchase an item from us that for any reason fails to give complete satisfaction, you may return it to us for an exchange or full refund, so long as it is new and unused, and in its original packaging.

The following products may NOT be returned:

• Used Merchandise
• Special Orders
• SALE Items

This guarantee must be exercised within 30 days of your receipt of the merchandise. All return shipping charges must be prepaid (we will not accept return items shipped to us C.O.D.). If Alton Sports in Motion is at fault for the returned item, your shipping charges will be credited to you.

Returns and exchanges are accepted only for items purchased from Alton Sports in Motion. Refunds will be applied based on the original method of payment.

PRIVACY & SECURITY

altonsportsmiami.com is secure.

altonsportsmiami.com utilizes SSL (Secure Socket Layer) cryptographic protocols technology to insure your online ordering security. This process scrambles your order information so it cannot be read by anyone other than Alton Sports in Motion, even if it is wrongly intercepted en route to us. Our Website require the use of an SSL-compliant browser, such as Mozilla Firefox, Google Chrome or Microsoft Internet Explorer. 

Our site is secure when you enter into the "MY CART" section and are asked for sensitive credit card information. A security symbol (unbroken key or closed lock) will appear at the bottom of your browser's window, indicating when you are in the secure mode on some browsers.

Recommend viewing altonsportsmiami.com

?For the best viewing experience, we recommend browsing at a screen resolution of 1024 x 768 or bigger with Microsoft Internet Explorer 8 or newer, Google Chrome 11 or newer, Mozilla Firefox 4 or newer or Safari 4 or newer.

Your browser contains a feature called "cache" wherein it will store frequently visited URLs and all images contained in that URL's page. This aids in the speed of re-loading that page upon a return visit. However, if that page contains information that is frequently updated, your browser may not load the new information (it will load the old "cached" page and images). Therefore, after returning to a bookmarked page it is a good idea to click on your browser's "refresh" or "reload" button to get the most recent information on that page. 

I've bookmarked your site - why doesn't it change??

Your browser contains a feature called "cache" wherein it will store frequently visited URLs and all images contained in that URL's page. This aids in the speed of re-loading that page upon a return visit. However, if that page contains information that is frequently updated, your browser may not load the new information (it will load the old "cached" page and images). Therefore, after returning to a bookmarked page it is a good idea to click on your browser's "refresh" or "reload" button to get the most recent information on that page.