1448 ALTON RD. - MIAMI BEACH - FL 33139 - PH - 1(855) 258 6677

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SHOPPING & ORDERING

  • How can I find what I'm looking for?
  • How do I place an online order?
  • Can I contact you with questions about my order?
  • Where can I find an Alton Sports in Motion retail store?
  • What is Alton Sports in Motion 's pricing policy?

 PAYMENT OPTIONS

  • What forms of payment does Alton Sports in Motion accept?

 YOUR ACCOUNT

  • How can I check out?
  • How can I be certain that my order has been received?
  • Can I change my online order?

 SHIPPING & DELIVERY

  • What are my shipping options?
  • Where can I find a shipping rate chart?
  • Why has my order been delayed?
  • Where is my order being shipped from?

 RETURNS

  • What is your return policy?
  • How do I return merchandise?

ALTON SPORTS IN MOTION SERVICES/POLICIES

  • Low Price Guarantee
  • Satisfaction Guarantee

 PRIVACY & SECURITY

  • Is altonsportsmiami.com secure?
  • How do you recommend viewing altonsportsmiami.com?
  • I've bookmarked your site - why doesn't it change?

 

SHOPPING & ORDERING

How can I find what I'm looking for?

There are lots of ways to find exactly the product(s) you're looking for. One easy way is to use our Search feature, found near the top of each page. You can search by keywords, such as “BALL” the name of the BALL or you can enter a product number. Our Search will provide you with the best matches to your query. Another way to find what you're looking for is to navigate by category. For example, if you're looking for a pair of shorts simply go to the top of the web page and click on “Apparel.” From there choose from men's, women's or kids' apparel and choose the appropriate category, in this case Shorts. Still can't find what you're looking for? Call one of us 1 855 258-6677 and they will be happy to assist you.

How do I place an online order? 
Shopping and ordering online is a breeze at our online Alton Sports in Motion store.

New customers — If you haven't completed an online transaction with us, it's quick and easy to create an account. Begin by clicking on 'My Account' at the top of each page. This will take you to the account ‘login' page. Once there, click the link ' New Customers - Register '. Next you'll go to the account registration page where you'll be prompted to enter some relevant information to create your account. Once completed, our website will recognize your registered email address. For future transactions, all you'll have to do is enter your registered password.

Returning customers — Once your order is completed you will receive an order confirmation number and an order confirmation email. We recommend that you keep these for your records until you receive your order.

Can I contact you with questions about my order?


If you have questions on a product or service, contact Alton Sports in Motion Customer Service for assistance M-F 9am-7pm (EST) at 1-855-258-6677 (US) or 11 2626-6659 (Brazil), or send an email to customer service.

Where can I find an Alton Sports in Motion retail store?

Please view our to find store locations, directions, store hours and special events for all Alton Sports in Motion retail locations.

 What is Alton Sports in Motion pricing policy?

Alton Sports in Motion strives to avoid errors in pricing and product information, but mistakes sometimes happen and Alton Sports in Motion reserves the right to correct them on the Alton Sports in Motion web site, email, banner ads and any other web related media. We apologize for any inconvenience it may cause. In the event an order is placed with Alton Sports in Motion on an item where an errant price has been advertised, you agree that Alton Sports in Motion sole responsibility to you will be to promptly notify you of the pricing error and allow you the option to either purchase the item at the correct current Alton Sports in Motion price or choose to withdraw your order of the item that was subject to the pricing error. For questions related to pricing please contact Alton Sports in Motion Customer Service at 1-855- 258 -6677.

PAYMENT OPTIONS

What forms of payment does Alton Sports in Motion accept?

At Alton Sports in Motion.com we accept of online payment options. The following the Brands Cards of payment are accepted:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Debit Card

YOUR ACCOUNT

How can I check out?

Click on the ‘MY CART ' link at the top of any page to begin the process and follow the prompts for checkout.

How can I be certain that my order has been received?

Upon completion of your order, Alton Sports in Motion will send you an order confirmation e-mail specifying the products and quantities ordered, shipping and sales taxes (if applicable), and shipping address to your designated email address. Please note that this can only occur if the email address you submitted upon registration is still active.

You can update your existing ship-to address specific to this order once you are in the shopping cart.

Can I change my online order?

If you need to make a change to an existing online order after submittal, please contact Alton Sports in Motion Customer Service by phone (toll-free US 1-855-258-6677 and Brazil 11- 2626-6659 as soon as possible. Although we will try our best to accommodate your change, Alton Sports in Motion cannot guarantee that the order change can occur once it is submitted. Please include your order number and customer number (if known). There may be a slight delay between your online order submission and the download to our order processing system; therefore, it is vital that you have all the necessary information available for one of our Customer Service Representatives.

SHIPPING & DELIVERY

What are my shipping options?

Information about Alton Sports in Motion s shipping policies can be found here.

Where can I find a shipping rate chart?

You can see Alton Sports in Motion 's shipping rate chart on this page

Why has my order been delayed?

Shipping delays may occur during busy holidays or in the spring, the beginning of Tennis season. We will do our best to accommodate last-minute and expedited orders placed during these times. In general, online orders ship within 24 hours upon submittal. "Next Day Air" and "2-Day Air" deliveries are based on when orders leave Alton Sports in Motion . Orders must be placed by 9 a.m. (EST) Monday-Friday in order to be eligible for that day's "Next-Day Air" or "2-Day Air" shipments. If you are specifying expedited shipping requests over the weekend, please note that an order placed over the weekend will not be shipped until Monday evening.

Where is my order being shipped from?

The majority of orders are processed and shipped from our headquarters in Miami Beach, Florida. Please keep that in mind when you decide your delivery method (i.e., an overnight shipment to Miami will not get there much faster than a standard ground delivery). Also, on occasion, we ship items or entire orders from our retail store locations. Shipments from our retail stores cannot be expedited and may add a day or two to the delivery time.

All South Florida and Orlando area are served by 2 day FEDEX Ground Service.

RETURNS

What is your return policy?

Information about Alton Sports return policy can be found on our (Returns Policy ).

How do I return merchandise?

Products may be returned to any Alton Sports in Motion store. If you choose to return your order via postal mail we encourage you to re-use your original shipping carton. Please follow the instructions on the back of your packing slip, note the reason for your return and enclose the slip in the shipping carton. If you do not have your packing slip, please include a separate piece of paper containing your printed name and address, the order number and the reason for the return or exchange. Please make sure to wrap the package securely and send it to the following address:

Alton Sports in Motion

ATTN: Returns Dept.

1448 Alton Road

Miami Beach FL 33139

ALTON SPORTS IN MOTION SERVICES / POLICIES

Low Price Guarantee

Alton Sports in Motion will match a published price on any identical, in-stock item from a competing website. This policy does not extend to promotional giveaways or special and limited offers. All you have to do is show us the lower price within 30 days after purchasing the product from us and we'll refund the difference with a credit to your account.

Satisfaction Guarantee

Alton Sports in Motion is committed to providing products of high quality and value, and we back this commitment with a satisfaction guarantee. If you purchase an item from us that for any reason fails to give complete satisfaction, you may return it to us for an exchange or full refund, so long as it is new and unused, and in its original packaging.

The following products may NOT be returned:

  • Used Merchandise
  • Special Orders
  • SALE Items

 

This guarantee must be exercised within 30 days of your receipt of the merchandise. All return shipping charges must be prepaid (we will not accept return items shipped to us C.O.D.). If Alton Sports in Motion is at fault for the returned item, your shipping charges will be credited to you.

Returns and exchanges are accepted only for items purchased from Alton Sports in Motion. Refunds will be applied based on the original method of payment.

PRIVACY & SECURITY

altonsportsmiami.com is secure.

altonsportsmiami.com utilizes SSL (Secure Socket Layer) cryptographic protocols technology to insure your online ordering security. This process scrambles your order information so it cannot be read by anyone other than Alton Sports in Motion, even if it is wrongly intercepted en route to us. Our Website require the use of an SSL-compliant browser, such as Mozilla Firefox, Google Chrome or Microsoft Internet Explorer. 

Our site is secure when you enter into the "MY CART" section and are asked for sensitive credit card information. A security symbol (unbroken key or closed lock) will appear at the bottom of your browser's window, indicating when you are in the secure mode on some browsers.

Recommend viewing altonsportsmiami.com


For the best viewing experience, we recommend browsing at a screen resolution of 1024 x 768 or bigger with Microsoft Internet Explorer 8 or newer, Google Chrome 11 or newer, Mozilla Firefox 4 or newer or Safari 4 or newer.

Your browser contains a feature called "cache" wherein it will store frequently visited URLs and all images contained in that URL's page. This aids in the speed of re-loading that page upon a return visit. However, if that page contains information that is frequently updated, your browser may not load the new information (it will load the old "cached" page and images). Therefore, after returning to a bookmarked page it is a good idea to click on your browser's "refresh" or "reload" button to get the most recent information on that page. 

I've bookmarked your site - why doesn't it change?

Your browser contains a feature called "cache" wherein it will store frequently visited URLs and all images contained in that URL's page. This aids in the speed of re-loading that page upon a return visit. However, if that page contains information that is frequently updated, your browser may not load the new information (it will load the old "cached" page and images). Therefore, after returning to a bookmarked page it is a good idea to click on your browser's "refresh" or "reload" button to get the most recent information on that page.